Quality Policy

We are committed to providing customers with service of the highest possible level of quality. In order to achieve this, we are continually improving processes, products and services, meetings and exceeding customer satisfaction at all times. The implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the board of directors. It is compulsory that all staff recognizes and accept our philosophy of quality service delivery, accepting accountability for their own output.

Commitment

• - Fully identify and conform to the needs of our customers, improving customer satisfaction.
• - Monitor and review our service provision and processes, identifying potential errors and implementing the necessary actions to eliminate them.
• - Provide extensive staff training, promoting a ‘do it right first time’ attitude towards quality.
• - Achieving and maintaining a standard of excellence in the operation of our business.
• - Maintaining our reputation for honesty and integrity and ensuring that it is reflected throughout the organisation.
• - Ensuring that our quality management system provides a framework for the management and control of our activities for quality, Environment Health and Safety.
• - It also assists in establishing and reviewing strategic objectives for the company.
• - Ensuring that all company policies and procedures have the full support of senior management.
• - Continually monitoring and reviewing our quality policy to ensure that it remains relevant and effective to the changing needs of our customers.
• - Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our customers’ expectations and that all current and impending legislative requirements.

Implementation

This quality policy statement will be reviewed annually. Responsibility for compliance to this policy rests with the board of directors, who will monitor the effectiveness of the policy and its associated initiatives. This quality policy statement will be displayed prominently, and access to the quality manual detailing procedures will be available on the premises for reference by any employee.